Frequently Asked Questions
General
What is iZoo?
iZoo is a small, family-run online store providing problem-solving products across multiple categories at affordable prices in India.
Where is iZoo based?
We are based in Vedanta Township, Lanjigarh, Kalahandi, Odisha, India.
Do I need an account to shop?
No. You can shop as a guest or create an account for faster checkout and tracking.
Do I need an account to shop?
No. You can shop as a guest or create an account for faster checkout and tracking.
Who can shop at iZoo?
All shoppers 18 years and above can purchase from iZoo.
Which categories of products do you sell?
We sell electronics, appliances, fashion, beauty, home & kitchen, furniture, kids & baby, health, sports, automotive, stationery, pet supplies, and more.
Do you offer bulk or wholesale orders?
Yes. Orders of 50+ units can be placed by contacting us via WhatsApp or phone. A 10% minimum advance is required at checkout.
Do you offer warranty on products?
Currently, our products do not come with a warranty unless specified.
How can I contact iZoo?
Email us at yourelectrokart@gmail.com or call/WhatsApp 7205818537.
Do you provide product tracking?
Yes. Tracking info is available via email, SMS, and our website tracking page.
Do you provide product tracking?
Yes, on orders above ₹500.
Shipping & Delivery
Do you ship across India?
Yes. We deliver only within India.
Which courier partners do you use?
We work with Ecom Express, Delhivery, Blue Dart, DTDC, Xpressbees, Ekart, Shadowfax, and more.
How long does it take to process my order?
Order processing usually takes 1–2 business days.
What is the estimated delivery time?
Delivery typically takes 5–7 business days, depending on location.
What if my order is delayed?
iZoo is not liable for delays caused by couriers, customs, or events outside our control. You can contact us to track your order.
Payment Methods
Which payment methods are accepted?
We accept UPI, credit/debit cards, net banking, and cash on delivery (COD).
Is COD available?
Yes. COD orders require verification via phone or WhatsApp but no extra charges.
Which payment gateways do you use?
We use PhonePe , paytm, card and net banking for online payments.
Is my payment secure?
Yes. All transactions are processed through secure payment gateways.
Can I use multiple payment methods?
Currently, each order can be paid via one payment method only.
Returns & Refunds
What is the return window?
You can request a return within 5 days of receiving your product.
Are all items returnable?
Most items are returnable except personal care products.
Do I need an unboxing video for returns?
Yes. An unboxing video is mandatory for return/exchange approval.
Who pays for return shipping?
The customer pays a fixed return fee of ₹100.
How long does it take to get a refund?
Refunds are processed to the original payment method or bank within 8–15 business days.
Miscellaneous
Can I cancel my order?
Yes. Orders can be cancelled before shipping via email or WhatsApp.
Do you have age restrictions?
Yes. Customers must be 18+ to make purchases.
Do you have loyalty programs?
Not yet. We will announce it once we launch a program.
Can I change my delivery address after ordering?
Address changes are only possible before the order is shipped.
Do you offer gift cards or vouchers?
Currently, iZoo does not offer gift cards.
